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returns
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Arrived Damaged or Faulty - If your goods arrived damaged or are faulty your first action is to inform us via our contact form within 7 days and preferably within 48 hours. Our Returns Department will then arrange the return of these goods and we will replace the goods at no charge or refund any money paid for the goods and postage.
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Faulty Goods - If your purchase was originally fine but has become faulty quite soon afterwards, please inform us in the first instance via our contact form with a short description of the problem and we will email you back.
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Non-Faulty Goods - Non-faulty goods must be returned within 7 days after receiving the product. In the first instance please inform us via our contact form preferably within 48 hours. Our Returns Department will then contact you with the relevant procedure. Provided the goods are received in brand new, never been used condition and with the same packaging that they left our warehouse in, we will fully refund the price of the goods including postage where paid. You will receive your refund within 30 days although usually much sooner. Unless the reason for return is due to a mistake by ourselves, you will be responsible for the cost of the return postage and ensuring that we receive the goods in the above condition. We recommend using a signed for, insured delivery method for your own peace of mind.
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refunds
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Faulty Goods - All verified faulty goods will be fully refunded and we will also pay for the return postage. Please note that the verification process may mean we have to send the item back to the manufacturer. You will receive your refund within 30 days although usually much sooner.
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Non-Faulty Goods - Non-faulty goods must be returned within 7 days as detailed above. Provided everything is in order we will fully refund the price of the goods including postage where paid. The return postage will not be refunded unless the reason for return is due to a mistake by ourselves.
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cancellations
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You are able to cancel your order within 7 working days. The 7 days will start the day after you receive the goods.
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Provided the goods are received in brand new, never been used
condition and with the same packaging that they left our warehouse in, we
will fully refund the price of the goods including postage where paid. You
will receive your refund within 30 days although usually much sooner. Unless
the reason for return is due to a mistake by ourselves, you will be
responsible for the cost of the return postage and ensuring that we receive
the goods in the above condition. We recommend using a signed for, insured
delivery method for your own peace of mind.
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If you would like more information regarding returns, refunds and cancellations, please don't hesitate to contact us.
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Shopping at Branded Bags is completely secure, with fast delivery.
